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FAQ
FAQ
Q. Where are you located? What is your address?
A. I am located in Mesa Arizona and my address is:
Jason K Walz
Custom Mala Shop
2036 N Gilbert Rd
Suite 2-199
Mesa AZ 85203
Custom Mala Shop
2036 N Gilbert Rd
Suite 2-199
Mesa AZ 85203
Q. Who works for you? Who will make my order?
A. I am the owner and sole employee- I will personally make your Mala.
Q. How long will it take for me to configure my Mala?
A. Some people can configure what they want rather quickly (within 5 minutes) because they have a good idea of what they are looking for. Quite often, though, I see users online for 1 or more hours configuring and re-configuring. There is absolutely no limit to how long you are can re-configure your Mala(s). Sit back, put on some soothing music, and play around as long as you'd like.
Q. When will my Mala ship?
A. Your Custom Mala will take three to four weeks to ship but maybe longer and sometimes even less. If I need to order beads or other components I'll email you and let you know. Sometimes I include an Inventory Note on an item if I know I am waiting for something to come in. Once it ships you can expect it to arrive 2 or 3 days later depending (domestically) if you choose USPS Priority and 2 to 10 if you choose UPS. International takes longer and ships only via USPS Priority. I have had customers in Europe who have had to wait up to 20 days for their package to arrive! Once it does ship, though, I will send a Your Order has Shipped email. If you selected UPS I'll email you the tracking number.
Q. How will my Mala ship?
A. I restrict my shipping methods to USPS 1st Class, USPS Flat Rate Priority, and UPS Ground for Domestic orders. I ship via USPS International Priority for non-US orders. USPS offers the best shipping rates but you can track step-by-step with UPS. Please note that USPS Priority Domestic and UPS are insured. USPS 1st Class is not insured.
USPS Priority International Small Box and USPS 1st Class International is not insured. If you want to insure your international package please contact me. If your International order was large enough to go beyond the Small box up to the Medium or Large, then it is insured.
Depending on the quantity of Malas you order your shipment will go out in either a Small, Medium, or Large box. The size of shipping box will be determined based on your order. If you need a shipping method that isn't listed above simply email me and we'll figure out the best way to get your order to you.
If, for any reason, you ship your Mala back for repair or modification I will re-ship it to you via USPS 1st Class Mail.
Special note on UPS- PLEASE make sure your shipping address is correct! If you supply an incorrect shipping address and ship via UPS, UPS will attempt to obtain a correct address so they can deliver your package. After obtaining the correct address UPS will bill me an $8.00 fee for this correction. If I am billed this $8.00 fee by UPS due to an incorrect address, you, the customer who supplied the incorrect address, agree to be automatically charged $8.50 for this correction service. I will debit the same credit card you used to make the original purchase. I will email you a receipt for the charge as well as the original Address Correction Notice I received from UPS.
Incorrect addresses shipped via the USPS will be returned to me. In this case the customer is responsible for purchasing new postage.
The bottom line on domestic shipping- USPS 1st Class is only $4.00 and I very very rarely ever have an issue using this method.
USPS Priority International Small Box and USPS 1st Class International is not insured. If you want to insure your international package please contact me. If your International order was large enough to go beyond the Small box up to the Medium or Large, then it is insured.
Depending on the quantity of Malas you order your shipment will go out in either a Small, Medium, or Large box. The size of shipping box will be determined based on your order. If you need a shipping method that isn't listed above simply email me and we'll figure out the best way to get your order to you.
If, for any reason, you ship your Mala back for repair or modification I will re-ship it to you via USPS 1st Class Mail.
Special note on UPS- PLEASE make sure your shipping address is correct! If you supply an incorrect shipping address and ship via UPS, UPS will attempt to obtain a correct address so they can deliver your package. After obtaining the correct address UPS will bill me an $8.00 fee for this correction. If I am billed this $8.00 fee by UPS due to an incorrect address, you, the customer who supplied the incorrect address, agree to be automatically charged $8.50 for this correction service. I will debit the same credit card you used to make the original purchase. I will email you a receipt for the charge as well as the original Address Correction Notice I received from UPS.
Incorrect addresses shipped via the USPS will be returned to me. In this case the customer is responsible for purchasing new postage.
The bottom line on domestic shipping- USPS 1st Class is only $4.00 and I very very rarely ever have an issue using this method.
Q. What if I have a special request?
A. Simply contact me and I'll see how I can help you out! I do two or three Custom Custom Malas a week. I have exchanged dozens of emails with potential customers during the custom design process. A custom design is a minimum of $50 and inceases as the complexity of the project increases and as I spend more time in consultation or doing research.
Q. What are my payment options?
A. The Store accepts three forms of payment:
1. Major Credit Card
2. PayPal
3. Cash
If you select Cash you'll need to mail your payment to me before I ship the Mala. I'll make the Mala and have it ready to go once payment arrives. By "Cash" I mean actual cash or personal check or Money Order from a US Bank.
If you select 'Major Credit Card' you will be directed to our SECURE payment form.
Q. What are your Malas strung on?
A. All of my Malas are strung on either .5mm, .8mm, 1.2mm, or 1.5mm Chinese Knotting Cord. In the past I used beading wire for the larger Malas and stretchy cord for the bracelet Malas but I have since abandoned those materials. I came to the realization that I would rather offer and create a higher quality product than a quick or easily made product. I feel that the Chinese Knotting Cord renders a truer work of art.
The Chinese Knotting Cord is strong and durable and far superior to wire. This cord will not snap and is very resistant to fraying. If you have a Mala strung by me on wire or stretch cord and wish to have it re-strung on the Chinese Knotting Cord please email me. There will be a charge for this but it will be discounted.
The Chinese Knotting Cord is strong and durable and far superior to wire. This cord will not snap and is very resistant to fraying. If you have a Mala strung by me on wire or stretch cord and wish to have it re-strung on the Chinese Knotting Cord please email me. There will be a charge for this but it will be discounted.
Q. Can I apply a coupon to an order I already placed?
A. No, I am sorry but I cannot retroactively issue credit.
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